Return and Refund Policy of Universal Electronics

At Universal Electronics, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as smooth as possible. Please read our Return and Refund Policy carefully.

1. Eligibility for Returns

You may return products purchased from Universal Electronics within 14 days of receiving your order. To be eligible for a return, the following conditions must be met:

The item must be in its original condition, unused, and in the original packaging.
All accessories, manuals, and documentation must be included.
Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

Certain items are non-returnable, including:

Products marked as "final sale" or "non-returnable" at the time of purchase.
Items that have been opened or used, unless they are defective.

3. Return Process

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at support@universalelectronics.com or call (123) 456-7890. Provide your order number and the reason for the return.

Receive Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number, along with instructions for returning the item.

Package the Item: Carefully package the item to prevent damage during shipping. Include the RA number on the package.

Ship the Item: Send the return to the address provided by our customer service team. You are responsible for the return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exchanges

If you wish to exchange an item for a different product, please follow the return process outlined above. Once we receive your return, you can place a new order for the desired item.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage or defect to assist with the claims process.

7. Customer Responsibility

It is your responsibility to ensure that returned items are securely packaged and shipped. We recommend using a trackable shipping method to confirm that your return has been received.

8. Changes to the Policy

Universal Electronics reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us:

Email: info@universalelectronics.co.uk
Phone: 07399516366
Address: Office #16 1st Floor Broadway Chambers 1 Cranbrook Road Ilford, IG1 4DU

Thank you for choosing Universal Electronics. We appreciate your business and are committed to providing you with the best possible shopping experience!